Start the conversation
Fronters make outbound calls, engage potential customers and qualify interest using approved scripts and calling procedures.
BPO Services
Seven services.
One business conversation.
TerraVox’s independent BPO service offering spans customer acquisition, customer care, back office work and quality assurance, alongside Final Expense and Medicare campaigns.
Final Expense Insurance
BPO campaign support for agencies and business partners. Licensed partner agencies conduct regulated product advice and sales.
For agencies, carriers and marketing partners seeking BPO campaign support. Licensed partner agencies conduct regulated product advice and sales.
Explore the campaignBusiness enquiries
For agencies and organizational partners exploring Final Expense campaign support, review the dedicated campaign page. Licensed partner agencies handle regulated product advice and sales.
Medicare Campaigns
Trained enrollment specialists guiding seniors through plan selection with patience and precision.
For organizations exploring Medicare campaign services. TerraVox performs licensed Medicare advice and enrollment, alongside business process support.
Explore the campaignCampaign services
TerraVox’s Medicare offering includes licensed advice and enrollment. The dedicated Medicare page introduces the campaign for business buyers; this website does not collect consumer enrollment information.
Customer Support
Responsive support across voice, chat and email, with conversations that reflect your brand.
Voice, chat and email support for customer-facing operations. Discuss the channels your customers use and the service requirements of your brand.
Discuss Customer SupportCustomer care across channels
Discuss the voice, chat or email conversations you need to support, the questions customers bring and the service context. Describe your requirements without including customer records in the initial enquiry.
Lead Qualification
Structured discovery and lead assessment that help your sales team focus on relevant conversations.
Structured discovery and assessment before a conversation reaches your sales team. Discuss the information and qualification criteria relevant to your project.
Discuss Lead QualificationA clearer next conversation
Lead qualification uses structured discovery and assessment to establish relevant prospect information. Introduce the qualification criteria and the next step your business wants to discuss.
Outbound Sales
Performance-managed outbound teams and scripts built around the real conversation.
Outbound teams and campaign scripting built around sales conversations. Discuss your offer, intended audience and the scope of the outbound operation.
Discuss Outbound SalesProfessional prospect engagement
Our outbound roles connect initial interest, verification and sales conversations. Approved scripts, accurate records and established procedures are part of the responsibilities listed for the team.
Back Office Operations
Data entry, claims processing and administrative support that keep your front office moving.
Data entry, claims processing and administrative support. Discuss the operational work that needs support and the systems involved in your project.
Discuss Back Office OperationsSupport beyond the front office
Data entry, claims processing and administrative support are included in this service. A useful project overview identifies the task, the information involved and the operational support your company is exploring.
Quality Assurance
Independent call monitoring and scorecards for reviewing conversations against your program’s standards.
Independent call monitoring and scorecards. Discuss the program standards and conversations you need to review.
Discuss Quality AssuranceReview against your standards
Independent call monitoring and scorecards provide a structured basis for reviewing conversations. Business enquiries can describe the program standards and the areas of conversation quality that need attention.
Our outbound team
Three responsibilities.
One connected conversation.
Customer engagement, information verification and sales conversations are represented in our Fronter, Verifier and Closer roles.
Check the details
Verifiers review customer information, address basic discrepancies and maintain accurate records before coordinating prospects with the Closer team.
Move the conversation forward
Closers build trust, handle questions and objections, and guide qualified prospects through the sales process under approved procedures.
Service questions
A focused requirement.
A useful starting point.
Can I enquire about more than one service?
Yes. Select Multiple services in the enquiry form and describe the customer-facing and operational work you want to discuss. TerraVox provides end-to-end and outsourced BPO services.
Which services cover work after a call?
Back Office Operations includes data entry, claims processing and administrative support. Quality Assurance addresses independent call monitoring and scorecards for reviewing conversations.
Are Final Expense and Medicare your only services?
No. TerraVox is an independent BPO. Customer Support, Lead Qualification, Outbound Sales, Back Office Operations and Quality Assurance form the wider service offering alongside the two campaigns.
The next step?
A useful conversation.
Tell us about your company, the service you need and the work you want to support. Start with a project brief or contact the business team directly.