Afaq Ahmed
Chief Executive Officer
About TerraVox
People at the front.
Process behind the scenes.
TerraVox Communication is an independent business process outsourcing company in Rawalpindi, Pakistan. We provide end-to-end and outsourced services for customer-facing and operational work.
01 / Our business
Connected services.
A practical focus.
Our work brings together the conversations a business has with its customers and the processes that support those conversations. Customer Support, Lead Qualification, Outbound Sales, Back Office Operations and Quality Assurance form the wider BPO service offering.
Final Expense Insurance and Medicare Campaigns are also part of TerraVox’s services. Each campaign has its own business page so organizational buyers can understand the offering and start a focused enquiry.
End-to-end and outsourced delivery options let the business conversation begin with the actual requirement: the customer-facing work, the operational support or the campaign services a company needs.
Our leadership
The people behind
our direction.
Meet the leadership team at TerraVox Communication, our independent BPO company in Rawalpindi.
Syed Maaz
Chief Operating Officer
Hammad Ahmad
Chief Financial Officer
Hassan Zafar
Chief Revenue Officer
02 / Our outbound team
Distinct roles.
Shared responsibility.
Our Fronter, Verifier and Closer roles show how our outbound team connects customer engagement, information accuracy and sales conversations.
Start the conversation
Fronters make outbound calls, engage potential customers and qualify interest using approved scripts and calling procedures.
Check the details
Verifiers review customer information, address basic discrepancies and maintain accurate records before coordinating prospects with the Closer team.
Move the conversation forward
Closers build trust, handle questions and objections, and guide qualified prospects through the sales process under approved procedures.
03 / Quality assurance
Listen. Review.
Keep the standard clear.
Quality Assurance is a service in its own right at TerraVox. Independent call monitoring and scorecards support the review of conversations against a program’s standards.
Across our listed team roles, approved scripts, accurate records, professional communication and established procedures are part of the work. Businesses can discuss their quality review requirements through the service enquiry path.
04 / Careers at TerraVox
Communication skills.
Room to grow.
Our current Fronter, Verifier and Closer opportunities combine customer-facing responsibilities with training, performance-based rewards and career development opportunities. The role requirements prioritize English communication, professionalism, accuracy and a willingness to follow established procedures.
All three are full-time, on-site night-shift roles in Rawalpindi, working Monday–Friday. Read the detailed vacancy pages for the complete responsibilities and benefits.
Professional communication
The habits behind
the work.
Clear communication
English communication, a professional attitude and the ability to engage customers appear across our outbound roles. Fronters introduce the conversation, Verifiers confirm details and Closers handle questions and objections.
Accurate information
Recording information correctly and maintaining CRM records are part of the team’s responsibilities. The verification role brings particular attention to completeness, accuracy and basic information discrepancies.
Established procedures
Approved scripts, calling procedures and quality standards guide the responsibilities described in our vacancies. Punctuality, reliability and a willingness to learn matter alongside communication skills.
Learning and development
Professional training and development, career opportunities and performance-based rewards feature in the current vacancies. Candidates can compare the roles and apply for the opportunity that fits their skills.
The next step?
A useful conversation.
Tell us about your company, the service you need and the work you want to support. Start with a project brief or contact the business team directly.