Start the conversation
Fronters make outbound calls, engage potential customers and qualify interest using approved scripts and calling procedures.
For Business
Your business.
Our conversations.
An independent BPO with end-to-end and outsourced service options. Talk to TerraVox about customer acquisition, customer support, operational work or our insurance campaign services.
01 / Service scope
A service offering that
works together.
Customer Support, Lead Qualification, Outbound Sales, Back Office Operations and Quality Assurance sit alongside Final Expense Insurance and Medicare Campaigns in our service offering.
Use the service catalogue to identify the work you need, then discuss your project directly with the team.
02 / Delivery options
End-to-end.
Or outsourced.
TerraVox provides both end-to-end BPO services and outsourced support. Your enquiry can focus on an individual service or a wider business requirement.
Share the service you need, your existing operation and the project you have in mind. The business conversation is the place to establish the scope of an engagement.
03 / Campaign services
Two campaigns.
Dedicated paths.
Our outbound team
Three responsibilities.
One connected conversation.
Customer engagement, information verification and sales conversations are represented in our Fronter, Verifier and Closer roles.
Check the details
Verifiers review customer information, address basic discrepancies and maintain accurate records before coordinating prospects with the Closer team.
Move the conversation forward
Closers build trust, handle questions and objections, and guide qualified prospects through the sales process under approved procedures.
Choosing your services
Define the work.
Connect the right services.
Customer engagement
Begin with the conversations you need to support. Customer Support covers voice, chat and email, while Lead Qualification and Outbound Sales focus on prospective customer engagement. A clear service requirement helps make the first business discussion useful.
Operational support
Identify the work that follows a customer interaction. Back Office Operations includes data entry, claims processing and administrative support. Explain the tasks and the records involved at a high level when making an enquiry.
Quality review
If the requirement is to review conversations, discuss Quality Assurance. Our offering includes independent call monitoring and scorecards. Your business team can introduce the program standards and review priorities relevant to the engagement.
Specialized campaigns
Final Expense Insurance and Medicare Campaigns have dedicated pages because campaign scope and regulated responsibilities matter. Review the relevant page, then use the business enquiry form to introduce your organization and requirement.
The next step?
A useful conversation.
Tell us about your company, the service you need and the work you want to support. Start with a project brief or contact the business team directly.